Last reviewed: 2/6/26

Reports to: Head of Customer Success

FLSA Status: Exempt

About Us:

Aeropay is a financial technology company modernizing money movement with pay by bank solutions. Headquartered in Chicago and backed by leading investors, Aeropay enables businesses to accept compliant, cashless payments through direct bank-to-bank (ACH) transfers, eliminating card fees and outdated payment rails. Powering online checkouts, in-store transactions and embedded payments, Aeropay’s flexible APIs and integrations are built on a secure and scalable infrastructure with compliance at the core. In industries where risk mitigation and user experience matter most, our platform gives our partners a faster, safer and more intuitive way to pay.

Aeropay is redefining what it means to pay—and get paid—by bank.

Position Overview:

The Payment Operations Manager will assume a leadership role in supporting and monitoring Aeropay’s payment network. Responsibilities include overseeing the collections team, managing relationships with payment operations and assisting the customer care team with payment-related escalations. This position is pivotal in ensuring transaction performance, risk mitigation and overall operational excellence.

Key Responsibilities:

• Oversee the collections team and its relationship with payment operations
• Assist the Customer Success team with payment operations-related escalations
• Lead the day-to-day monitoring of activity on the Aeropay payment network
• Process requests and early warning alerts to drive healthy transactions and control risk management
• Collaborate with Aeropay’s Product & Engineering teams to build out critical tools, automate routine work and address longer-term or recurring issues
• Take ownership of payment issues from beginning to end, working with external partners to troubleshoot and resolve issues
• Perform other related duties as needed to support Aeropay's mission and growth, both at the team and organizational level

Qualifications:

• Excellent verbal and written communication skills, with the ability to build strong relationships across both internal and external stakeholders
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Experience with ACH, bank transfers or payment processing systems
• Familiarity with transaction monitoring, alert triage and incident resolution/escalation
• Comfort working with operational dashboards, case management tools or ticketing systems

Working Location, Compensation & Benefits:

• This role is expected to be in office at Aeropay’s Chicago HQ a minimum of four days per week prior to 4/6/26 and then Monday through Thursday following 4/6/26
• Salary Range: $115K - 130K base salary (DOE)
• Benefits Offered:
  • Medical, Dental & Vision Coverage
  • Flexible PTO
  • 401(k) Employer Match
  • Maternity/Paternity Leave

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Aeropay is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation and the overall success of our business. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, parental status, genetic history, political affiliation or any other status protected by the laws or regulations in the locations in which we operate.