AERO PAYMENTS, INC

Payment Operations Specialist

Last reviewed: 7/23/25

Reports to: Sr. Payment Operations Manager

FLSA Status: Exempt

About Us:

Aeropay is a financial technology company modernizing money movement with pay by bank solutions. Headquartered in Chicago and backed by leading investors, Aeropay enables businesses to accept compliant, cashless payments through direct bank-to-bank (ACH) transfers, eliminating card fees and outdated payment rails. Powering online checkouts, in-store transactions and embedded payments, Aeropay’s flexible APIs and integrations are built on a secure and scalable infrastructure with compliance at the core. In industries where risk mitigation and user experience matter most, our platform gives our partners a faster, safer and more intuitive way to pay.

Aeropay is redefining what it means to pay—and get paid—by bank.

Position Overview:

Aeropay is seeking a detail-oriented, proactive and collaborative Payment Operations Specialist to join our growing team. This position is essential for maintaining the integrity, reliability and efficiency of our account-to-account (or pay-by-bank) payments network. You will play a crucial role in monitoring payment activity, managing escalations, coordinating with merchants and resolving complex payment and collections issues. This is a highly cross-functional role that involves payments, customer support, compliance, fraud mitigation and client success.

Key Responsibilities:

• Own Issue Resolution:
  • Take end-to-end ownership of escalated payment issues and customer support cases, working with internal teams and external partners to resolve them quickly and accurately
• Support Escalated Cases:
  • Handle high-priority support tickets involving payment failures, bank connection issues and user account discrepancies
  • Process requests and early warning alerts to proactively manage risk and uphold system integrity
• Coordinate with Merchants:
  • Investigate and resolve individual payment disputes, returns and exceptions in coordination with merchant partners to ensure accurate and fair outcomes
  • Monitor overall activity across the Aeropay payments network to proactively detect anomalies, ensure transaction health and mitigate risk
• Perform Collections Activities:
  • Support collections workflows, including outreach to users with failed payments, monitoring retry logic and applying internal decision-making frameworks
• Cross-Functional Collaboration:
  • Communicate clearly and effectively with cross-functional stakeholders—including Product, Risk & Compliance, Fraud, Customer Experience, Finance and executive leadership—to ensure alignment and transparency across operations
• Additional Responsibilities:
  • Perform other related duties as needed to support the department’s mission and drive operational excellence at Aeropay

Qualifications:

• Bachelor’s degree in a related field is preferred
• Experience in payment operations, reconciliation, payment processing or a similar role
• Knowledge of payment systems, software, APIs, SDKs, etc.
• Familiarity with payment reconciliation processes, compliance requirements and risk management strategies
• Skilled in analyzing and interpreting complex payment data
• Prior experience processing ACH transactions
• Precision in data entry and recordkeeping
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Excellent organizational skills and attention to detail

Compensation & Benefits:

• Salary Range: $75 - $90K base salary
• Benefits Offered:
  • Medical, Dental & Vision Coverage
  • Flexible PTO
  • 401(k) Employer Match
  • Maternity/Paternity Leave

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Aeropay is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation and the overall success of our business. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, parental status, genetic history, political affiliation or any other status protected by the laws or regulations in the locations in which we operate.