AERO PAYMENTS, INC

Client Experience Manager

Job Summary:

The Client Experience Manager is responsible for overseeing and ensuring the experience and success of Aeropay's clients. This role involves building and maintaining strong client relationships, understanding their business needs, and coordinating with internal teams to meet client objectives. The Client Experience Manager is a key player in driving client retention and facilitating the growth of Aeropay's client base.

Duties/Responsibilities:

• Build and maintain positive relationships with clients.
• Collaborate with clients to understand their business needs and objectives.
• Provide strategic guidance on utilizing Aeropay's products and services.
• Oversee the onboarding process and successful ramp for new clients.
• Monitor and analyze client usage and satisfaction.
• Address and resolve client inquiries and issues in a timely and professional manner.
• Collaborate with cross-functional teams to ensure client success.
• Contribute to the documentation of client success processes.
• Stay informed about industry trends and best practices.
• Participate in strategic planning for client engagement and retention.
• Perform other related duties as assigned.
• Occasional travel to dispensaries to meet clients. 

Required Skills/Abilities:

• 2+ years of experience in SMB client services or a related field, such as Account Management
• Experience working in cannabis and or the SaaS space
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Ability to understand and communicate technical information.
• Excellent organizational skills and attention to detail.
• Proficient with relevant client management software.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Ability to lift up to 15 pounds at times.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Our Benefits:

We believe in a competitive benefits package to ensure our team has everything they need to be successful. As our company grows, we continue to prioritize the employee experience, expanding our offerings, and investing in the professional development of our team.

• Comprehensive Health Plans - We offer a comprehensive vision, dental, and full healthcare package. We also offer a competitive maternity/paternity leave package as well.
• Unlimited PTO - While we may be in hyper- growth, we encourage taking time with yourself or family. Within our PTO process we offer both a Hard Out or Soft Out approach to promote flexibility.
• Retirement Plans - We offer a competitive 401K plan that employees are eligible for after 3 months.
• Professional Development and Service - We invest in our employee’s professional development which includes certifications, conferences, workshops, etc.
• Commuter Benefits - For our employees based in Chicago, we offer the opportunity to generate a tax-free commuter budget they can utilize for traveling in per our 3 day in office requirement.

Our Culture:

At Aeropay, we value creativity, collaboration, and a passion for excellence. Your unique skills and perspectives will contribute to our collective success, and we look forward to seeing the incredible impact we can make together.